All of our items are wrapped in tissue paper and sent in an eco-mailing bag that is 100% recyclable so please recycle them so they don’t end up on landfill. We offer FREE Standard UK Shipping on all orders over £50, and competitive shipping rates for European and Worldwide customers.
We aim to dispatch within 2 working days. If an item is out of stock we will notify you and advise on when stock will be available.
Standard delivery to the UK takes 3-5 working days and is sent via Royal Mail Second class signed for service.
The cost is calculated at checkout and is dependent on the size and weight of the package.
If you require a quicker delivery service, please contact us at email@example.com.
We use Royal Mail International Tracked service with a 2kg limit, which is enough for multiple products and there is a charge of between £9.50 - £15 depending on the weight. This is a tracked service which includes insurance for loss or damage. Please allow 7-21 working days to arrive after dispatch.
We use Royal Mail International Tracked service to World Zone 1 and 2 with a limited of 2kg and there is a charge of between £10.50 - £23.00 depending on the Zone and weight. This is a tracked service which includes insurance for loss or damage. Please allow up to 15-21 working days after dispatch.
Duty payments and customs
Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who has ordered them, will receive a separate request for payment of these charges.
If you are ordering products to be delivered to someone else, please make sure they are aware they will be responsible for these additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any country before ordering products to be delivered there.
Please do not ask us to in any way change or alter the information that will be included on the CN22 Customs Declaration. All customs data is now (effective 01 January 2019) submitted electronically, and Chicabella Boutique is required by law to certify that the particulars given within a customs declaration are correct.
Payment and VAT
Payment for products and delivery services can be made in GBP only. All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT. The total price you pay us for products is always the same, regardless of whether or not UK VAT is chargeable on the sale.
Where you have requested delivery to an EU address, the price paid for the product and the delivery service will usually include VAT at the appropriate rate for the country of delivery.
Where you have ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.